Solution for Non accepting of RD deposits in finacle

• Generally for depositng the RD accounts we use the menu CRDP in DOP Finacle.
• Sometimes when we try to deposit the amount for RD accounts system will show the blank screen in columns total amount, number of installments , transaction amount and transaction particulars.
• The step by step error screen shots are mentioned below for users reference.

• From the above screen it is clearly highlighted for users reference that system is showing blank for the mentioned columns.

Root cause of the above problem :-

• The above mentioned run time error will occurr while printing the passbook mainly due to expiry of address validity of the customer.
• The same can be check in customer information file i.e., in CIF level by using the menu CMRC.

Solution for the above Problem :- 

• When any one faces the issue Runtime error while printing the passbook primarily check the addres validity of the customer.
• Invoke the menu CMRC enter the cif id and click on go. In the next screen check the address validity date if it is less than BOD date(less than current date) then immediately modify the validity date to 31/12/2099 finally submit and verify in supervisor.
• After modification of address vlaidity of the customer then invoke CRDP and try to enter the amount the system will not throw any error and it will accept deposit amount.

Note :-  

• Even after modifying the address validity of the customer still facing the same error then escalate the issue to concerned CPC for solution.
• If not possible at CPC level escalate to CEPT/HD team for solution by raising the ticket in Service Desk Portal.

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