Solution for the error - "Retry the menu option" in DOP Finacle

Solution for the error - "Retry the menu option" in DOP Finacle


  • Recently we are facing the error "Retry the menu option " in DOP Finacle.
  • The above error faced the DOP users in one of the following cases
  1. When we try to do RD loan payoff using the menu HPAYOFF operation
  2. When we try to do RD loan repayment  using the menu HLAUPAY operation
  3. then we try open the RD loan account operation
  4. When we try to close the TD accounts using the menu HCAACTD operation
  5. When we try to open the TD accounts using the menu CMISAOP operation
  6. When we try to close the NSC/KVP accounts using the menu CSCCAAC/CNSBCV operation etc in any other cases.
  • The error screen shot will be as shown in the below figure


  • From the above screen shot it is clear that system is showing the above mentioned error.

Root cause of the problem :- 

  • Actually this problem rectified by the HD team by deploying the patch in the production server.
  • Even after resolving by HD team and if users not cleared browsing history then the above mentioned error occurs in one of the above mentioned cases.

Solution for the above Problem :- 

  • As the issue was resolved by the HD team hence all the users are requested to clear the browsing history of the browser.
  • Also clear cache and clear SSL state then try for closure system will not give any error it will proceed smoothly with out any error.
  • Even if any user faces error then send the error screen shots to your respective CPC to take up the issue with HD team.
  • Always users are advised to clear browsing history, clear cache and clear SSL state in any web based application such as DOP Finacle in order to affect the changes in the application


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