Procedure to check the total number of instruments entered in outward zone in DOP Finacle

What is Clearing?

  • When a customer presents the Non DOP cheque(Bank Cheque) at the counter then we have to send the cheque to clearing hose .
  • A clearing house is from where all the Bank cheques will be received from the post office,then they will sort the cheques bank wise and the same will be sent to the respective banks for clearance.
  • After clearance from the banks then the clearing house will intimate the same consolidating all the bank cheques along with the date of clearance to the respective post offices i..e., what we will call as Credit certificate in DOP terminology.
  • Clearing in general will be of two types they are
  1. Inward Clearing.
  2. Outward Clearing.

1.Inward Clearing:-

  • When the customers presents the DOP cheques in banks then those cheques will be sent from the clearing house to the respective post offices for clearance this is known as Inward Clearing.

2.Outward Clearing:-

  • When the customers presents the NON DOP cheques i.e., bank cheques at the counter then we have to prepare a list of outward cheques and send them to the clearing house for clearing this is known as Outward Clearing.
  • Now if we want to know the total number of instruments entered in an outward zone we have special menu in DOP Finacle which is HOPQ

Procedure to check the total number of instruments entered in outward zone in DOP Finacle :- 

  •  Invoke the menu HOPQ then the system will show the below screen as shown in the below figure

  • In the next step enter the following fields mentioned below
  1. Enter the field Outward Clearing Zone Code  _____________________
  2. Enter the field Outward Clearing Zone Set ID  __________________________
  3. Enter the field Outward Clearing Zone Date  ________________  as shown in the below figure

  • Then finally click on Go then the system will show the list of cheques(instruments) entered in the outward clearing zone for the particular date selected as shown

7th Pay Commission: Committee on Allowances to submit report today and allowance hike from April 1, says NJCA chief

7th Pay Commission: Committee on Allowances to submit report today and allowance hike from April 1, says NJCA chief

NJCA chief Shiv Gopal Mishra confirmed that the allowances report would be submitted on Wednesday.

New Delhi, Feb 21: Committee on allowances, headed by Finance Secretary Ashok Lavasa, will submit its report tomorrow, claims National Joint Council of Action (NJCA) convenor Shiv Gopal Mishra. Central government employees were expecting the report to be tabled by Monday. However, the committee delayed the submission due to unspecified reasons. The report would pave the way for the implementation of hiked allowances as per the revised 7th Pay Commission recommendations.

“Government has made no announcement yet. But the report by Committee on allowances would be tabled tomorrow,” Shiv Gopal Mishra said, while speaking exclusively to On being asked whether the government would make an announcement in relation to the arrears on allowances, he replied, “Let us see what comes out of the report. We are expecting the hike in allowances, as per our demands. We have to wait and see whether the government makes an announcement on arrears as well.”

The committee on allowances was formed in July 2016, after central government employees raised several anomalies related to the 7th Pay Commission report submitted by Justice (retd) AK Mathur. The 7CPC report had recommended the abolition of 51 existing allowances, and subsumption of 37 others of the total 191 allowances.

The major point of grievance was the reduction in Housing Rent Allowance (HRA) offered to central government employees. As per the 6th Pay Commission report, the HRAs provided were 30 per cent, 20 per cent, 10 per cent for employees living in ‘X’, ‘Y’, ‘Z’ category towns/cities. However, the 7th Pay Commission report decreased the allowances to 24, 16 and 8 per cent of the basic pay.

Reduction in HRA has irked a major section of central government employees, who reside in rented accommodations. A section of the aggrieved employees have blamed the top bureaucracy for the delay in HRA hike. “Naturally, the common central government employees are more affected by the delay in allowance hike. The top bureacrats don’t take higher allowances, therefore, they are not interested in the hike,” Mishra said.

Apart from the hike in allowances, central government employees have also demanded Centre to provide arrears on the allowances. Since the date of implementation of 7th Pay Commission was fixed as January 1, 2016, employees have demanded the release of arrears on allowances as well.

Although the government provided arrears on basic pay while hiking the salaries on July 1, indications have been made that no arrears would be released on allowances. NJCA has confirmed that the employee unions would launch protest across the nation if the allowances are hiked, without the arrears. “Arrears are unlikely, but protests would be launched if they fail to release (the arrears),” Mishra said.

The date of allowances hike is reported to be April 1. NJCA claims, through its sources, that the government would be implementing the allowance hike from April 1. “It is most likely that the government announces the hike by April 1,” Mishra confirmed.

Read at:

India Post Payments Bank will send money via Aadhaar sans bank account linking

India Post Payments Bank will send money via Aadhaar sans bank account linking

India Post Payments Bank will be able to send and receive money through an Aadhaar and it won’t matter if it will be linked to a bank account or not, reports the Economic Times. AP Singh, interim managing director and CEO of the newly formed payments bank, told the publication that the Aadhaar will be made a payment address which can work with or without a bank account linked to it.
Singh, who was also a member of the Unique Identification Authority of India (UIDAI), also said that there was pilot with five banks which included the State Bank of India to test the model but the project did not take off due to the low penetration of broadband in the country and discomfort of mobile applications.
Note that Singh’s statement runs contrary to the Reserve Bank of India (RBI) stand. In a speech yesterday, R Gandhi, deputy governor of the RBI, was responding to why some non-bank entities cannot be allowed to keep accounts. “Our answer is simple. If you maintain “an account”, then you are a bank and you need a banking licence,” he said. “When you keep the money of the public in “account”, you are a financial entity taking deposits and you must be public trustworthy and so be regulated as a deposit taking financial entity,” he added.
To be clear, India Post Payments Bank does have a payments bank licence from the RBI. However, the UIDAI does not have a banking licence and as such, the Aadhaar cannot be used to keep an “account” of money. It is unclear how India Post Payments Bank will be able to offer the service or if other players in the payments industry will be able to offer the same.
The department of posts got a payments bank licence last month and began pilot operations in Ranchi and Raipur.
Aadhaar Pay and Aadhaar Enabled Payment System (AEPS)
Last month, the government launched a new payment mechanism called Aadhaar Pay which would allow any person with his Aadhaar number linked to Bank account, can make and receive payment, with a thumb impression alone. Note that this still does require linking of a bank account.
Note that Aadhaar Pay is not the same as the Aadhaar Enabled Payment System (AEPS). The AEPS is a financial inclusion product developed by the National Payments Corporation of India (NPCI) which allows cash withdrawal, deposit and funds transfer at POS (MicroATM) through a business correspondent of any bank using the Aadhaar authentication.

Update on accessibility of HACS/HACSP menu in DOP Finacle

  • As we all know HACSP menu is one of the most powerful menu in DOP Finacle which is used for the following reports
  1. We can generate the total number of accounts opened scheme wise for a particular period.
  2. We can generate the total number of accounts closed scheme wise for a particular period.
  3. We can generate the teller cash balances 
  4. We can check the list of teller accounts
  5. We can generate the number of BO accounts scheme wise for a particular period.
  6. We can generate the ATM cash position as on date for a particular SOL ID.
  • In this way HACSP menu is useful for a number of reports in DOP Finacle.
  • Till yesterday this menu is available for the users(CPA/SU/SA) in production server (live server)
  • Now from today this menu is accessible only in Reports server(MIS server) and it is accessible to SU/SA/SBCO Supervisor officials.
  • This is mainly due to increase the performance of the production server hence all the above said officials are requested to access this menu in MIS URL.
  • Regarding this patch already deployed in DOP Finacle hence the users are requested to check in MIS URL.

Cash withdrawal limit week from 17.02.17 to ​23.02.17 in DOP Finacle

  • As we all know after Demonetization RBI restricted the cash withdrawal limit per week. Hence now the new week configuration done in DOP Finacle
  • New week started from today i.e., from 17/02/2017 to 23/02/2017 the same has been configured in DOP Finacle
  • Also as per the latest orders of RBI from 20/02/2017 cash withdrawal limit raised to 50000/- from 24000/- per week.
  • Hence if the users withdrawn an amount of Rs 24000/- before 20th can withdraw the remaining 26000/- after 20th and this configuration will be done on 20th in DOP Finacle
  • Always login to finacle after clearing browsing history in order to effect the new changes in the DOP Finacle application. Always make an habit of clearing the browsing history before login to any online application such as DOP Finacle.
  • Even though after following the above procedure if any user faces error report the issue to the respective CPC so that issue will be taken to HD team for the solution.

Procedure to view the teller accounts of a particular sol in DOP Finacle

  • In DOP Finacle for every counter PA there will be teller account which is used for vault operations
  • In order to take the cash from vault and also to give the cash to vault we generally use the menu HTM--cash transfer option in DOP Finacle.
  • In order to know the step by step procedure of vault operations user can CLICK HERE
  • Generally most of them think that teller account is unique but it is false when we transfer to other teller account will get change.
  • Hence most of them will not know their teller hence this post will be useful for all such kind of users in DOP Finacle
  • The detailed step by step procedure is mentioned below

Procedure to view the teller accounts of a particular sol in DOP Finacle :- 

  • The menu option used to trace all the teller accounts of  a sol id is HACSP.
  • Invoke the menu HACSP then enter the following details
  1. Enter the field SOL/SET ID ________________________
  2. Enter the field General Ledger Subhead code as "10002"
  3. Select the filed Include Future balance as "No" as shown in the figure

  • Then finally click on submit then the system will show the list of teller accounts of that SOL id with the balances as shown in the figure

Post offices to issue life certificates to pensioners

Post offices in Telangana will now aid pensioners avail life certificates and the unemployed find jobs through tie-ups with the Ministry of Labour.

Union Minister of State for Labour Bandaru Dattatreya launched these initiatives in the presence of administrators from the Postal Department here on Sunday.

The schemes are being launched at 36 head offices on a pilot basis before they can be extended to 720 sub-offices in the State.

To provide Jeevan Praman Patra, a life certificate that Employees’ Provident Fund Organisation (EPFO) pensioners have to produce every year to ensure continuation of their pension disbursals, the post offices are an addition to the existing avenues where this document can be submitted to a central repository and also obtained. Upon obtaining the certificate, pensioners can avail pension from the disbursing centres.

“Through transparent and digital processes, it is possible to weed out corruption in the country,” Mr. Dattatreya said, launching the programme.

Five pensioners were given their life certificates during the programme.

The move was expected to benefit nearly 90,000 EPFO pensioners in Hyderabad alone.

For the unemployed, post offices will serve as enrolment centres for the National Career Service (NCS). Registrants will have to provide identity details for enrolment in the database of prospective employees, which is shared with employers in the country.

“We hope to create employment for five crore youth by 2020 through schemes like the NCS,” the Union Minister said, adding that the Centre was planning to organise job fairs from next month.

Secretary, Department of Post, B.V. Sudhakar; Chief Postmaster General Brigadier B. Chandrashekar, Postmaster General for Hyderabad P.V.S Reddy, and BJP MLAs Kishan Reddy and Raja Singh were also present on the occasion.

Different scenarios in which transactions will be created as partly posted in DOP Finacle

Partly posted transaction will be created in the following scenarios as mentioned below

(1) If Teller has no cash while doing withdrawal / closure transaction
(2) If account involved in the transaction has no sufficient fund 
(3) Selecting incorrect office account which funding 
(4) Using HTV , instead of using relevant product menus 
(5) Doing transactions with irrelevant or incorrect menus ( as a result of which scheme validation fails)
(6) Not using validate button and doing postings , bulk postings
(7) Without clearing validations in Inward clearing zone, and posting in HMICZ

Please note that transactions for which all records ( Both debit and credit legs) are in entered state then only transaction can be deleted. If any transaction is associated with other transaction ( Like closure interest transactions) , those transactions should not be deleted.

If any transaction is in partly posted, it should be POSTED at any cost and thenonly should be verified

Accounting Procedure of Cheque Truncation System in HOs

1. The accounting procedure is attached herewith. On every 2nd & 4th Saturday, CTS/NPCI Clearing House will not function. Please get training from VSoft. Scan CTS presentation cheques on all Clearing House working days after 12am to 5pm selecting CTS option. Scan NON-CTS presentation cheques on every Monday before 11AM but not later 1130AM selecting Non-CTS option in scanning software. In case, Monday happens to be Clearing House Holiday, Non-CTS presentation session (scanning) would be advanced (pre-poned) to preceding Clearing House working day (ie Saturday or Friday). In case Tuesday happens to be a Clearing House Holiday, Non-CTS return session will be postponed to the next Clearing House working day(Wednesday). 

2. The inward cheque image has to be downloaded from eDesk at your end (CARE: Images will be available in eDESK for 3 days only) and you need to save the images in your local system and EXTERNAL 1TB hard-disk as well. All images and physical cheques to be preserved for 10 Years. Based on POSB Cheque image, amount will be debited from respective Post Office Savings Account.The image will have Post Office Savings Account No., Signature etc.,While downloading inward POSB images from eDesk (see screen shots) you must check whether any images are listed in OTHERS.

3. If the POSB cheque is returned (Outward return in eDesk or Inward reject as per Finacle) with any reason, it has to be marked in eDesk (select "reason code" from pop-down) on the same day of receipt of inward and well before the cut off timings prescribed. Cut-off timings for CTS-Return clearing is before 1300 hrs on all Clearing House working days and for Non-CTS the return timings is before 12 Noon on Tuesdays (read para 1). In case, Tuesday happens to be a CTS Holiday then NPCI will postpone Non-CTS Return session to Wednesday. To download inward images and clear in Finacle, do marking returns in eDesk is the sole responsibility of your HO (including images of your SOs) as per arrangement made in your Circle. 

4.Chennai GPO will account only the figures relating your HO as per Clearing House Reports and all such Clearing Accounting done against your HO is communicated by email daily at the close of the day ie 6pm to 7pm which your HO need to check and report back immediately about any discrepancy noticed.

5.Therefore, please check receipt of all emails relating to your HO accounting period in your email inbox daily.

6. Hence, kindly contact VSoft to get the images of all cheques DIRECTLY from VSOFT IMMEDIATELY (as images are available in eDesk for the latest 3 days only. GPO did not preserve images of Anantapur) and the amount may be debited immediately with due Clearing Date as date of transaction in Finacle. Insufficient fund cases or any POSB return cases may kindly be taken with respective presenting Bank with return memo and obtain Pay order.First you have to contact presenting Bank and check whether it accepts your late return. If not, you need to pressurize the Post Office customer to make good the amount.

7. Every item of Late-return amount [pending receipt of Pay Order from presenting Bank or till made good by PO Customer] may be kept under CLG-UCP as individual item entry with clear description in CLG-UCP Register on the day of actual accounting at your HO simultaneously comparing, verifying with our Chennai GPO email daily Clearing Figures shown against your HO (Anantapur). Please make an error entry and obtain prior approval from Postmaster Ananthapur HO to charge every such late return item under CLG-UCP (Amount is irrelevant here). Every CLG-UCP should be prefixed with CLG before UCP entry with a running a separate serial number so as to distinguish from general UCP. No formal sanction is required from Divisional Office when it comes to clearing operations- i.e CLG-UCR or CLG-UCP. When PayOrder is received from the Presenting Bank for late returns or when made good by the Customer, each relevant UCP item is to be adjusted under CLG-UCR by giving per contra to UCP item entry. ALL ATTEMPTS SHOULD BE TAKEN TO ADJUST PENDING CLG-UCP ITEM . NO CLG-UCP item is kept pending unduly for a longer period. Every Saturday, all pending CLG-UCP is to be reviewed by Postmaster.

8. Therefore, kindly debit the amount for the images not downloaded for period as required for Anantapur from concern Postoffice Savings Account at your end with value date as per eDesk reports or get the Payorder immediately from Presented bank without involving Chennai GPO to avoid RAA Discrepancy.

Click Here to download material on CTS.

Solution for the error - "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle

  • Generally in DOP we will open the accounts through agents if the customer opts but now a days when are trying to open the accounts(MIS/TD/NSC/KVP) we are facing the error.
  • The error mentioned is  "The agent you input has not linked to the current scheme code,please setup it proper" in DOP Finacle
  • The error screen shot appears as shown in the below figure

  • From the above screen shot it is clear when the user trying to open KVP account system is showing the attached error.

Root cause of the above Problem:- 

  • The above will occur in one of the two following cases mentioned below in detail for the ease of the users in DOP Finacle
Case 1 :-  If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account

Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.

Solution for the above Problem :- 

  • The solution for the above mentioned 2 cases are mentioned below so that users can open the agent accounts without any error.

Case 1 :-  If the said product is not added to the said DSA ID then the system will show the above error screen shot while opening the account

Solution :- Check in Products tab whether the said scheme code is added or not if not add the scheme code and try to open the account through agent system will not throw the error.

Case 2 :- Also check the field "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function.

Solution :- Change the filed "Fixed commission start date" in the tab commission parameters by invoking the menu HDSAMM inquire function to current date(i.e., date should not be future date). Then try to open the account through agent system will not throw the error.
  • Even after rectifying the above steps even if the error occurs then report the same issue to your respective CPC to get the solution from the Infosys HD team.

Procedure to generate the CYI(current year interest) for SB accounts in DOP Finacle

  • As we all know for every we will get the interest(at present 4%) for all the SB accounts at the end of the financial year in DOP Finacle.
  • Also for closure of SB accounts at SO sometimes we will pay through mode of payment as Cheque for this case we need to know CYI (Current Year Interest) for sending the cheque requirement invoice to the Head Post Office.
  • In order to know the CYI for any SB account we generally have a special and powerful menu in DOP Finacle i.e., HACACCR.

HACACCR stand for Interest Accrual for A/cs :- 

  • Invoke the menu HACACCR in DOP Finacle we will get the below mentioned screen shot as shown

  • In the next enter the following fields they are mentioned below for the ease of users
  1. Enter the field Report To   as "Postmaster "
  2. Enter the field From A/c Id  ______________________
  3. Enter the field To A/c Id __________________________  
  4. Enter the field From Date as __________________________ ( enter start date of FY ex:- 01/04/2016 if it for FY 2016-2017)
  5. Select the field Ad Hoc Mode as "Ad Hoc-Specified Period Only" as mentioned in the below screen shots. Generally we should enter the same account number in both the above mentioned fields.

  • After entering the above mentioned fields then finally click on submit then the system will generated the batch file.
  • All the reports in Finacle will be generated in the background.
  • In order  to view the reports generated in the background we have a menu HPR.
  • Use the menu HPR to view and print the reports.

7th Pay Commission: Will launch protest if Centre hikes allowances with no arrears, says NJCA chief


 New Delhi, Feb 3 :  Central  Government employees are expected receive their hiked allowances from the month of April. National Joint Council of Action (NJCA), which has been raising the demands of central government employees before Committee of Secretaries, claims that Centre would implement the hike by April 1. However, NJCA convenor Shiv Gopal Mishra has confirmed that a protest would be launched if arrears are not provided on hiked allowances.

“Government is expected to hike the allowances from April 1. We have demanded them to provide the arrears as well. The total amount pending from January 1, 2016 should be given to the employees. But we are not sure whether they would release the arrears as well.” Shiv Gopal Mishra said while speaking to “Arrears are unlikely, but protests would be launched if they fail to release (the arrears),” he further added.

The date of implementation for 7th Pay Commission was fixed as January 1, 2016. The pay panel report of Justice (retd) AK Mathur was approved by Union Cabinet in first week of July. However, only the basic component of salary was hiked, as employee unions had raised several anomalies related to allowances.

Along with the hike in basic salaries, central government employees were also provided arrears for the months of January to June. Similarly, the employees are also seeking arrears on allowances from January 2016. However, the populist demand, if implemented, may adversely impact the exchequer.

NJCA also expressed disappointment against the Finance Minister for making no reference to central government employees during the Budget speech. “The speech of Finance Minister made no reference to central government employees. We were expecting Mr Jaitley to make some positive announcement, but all of us are upset,” Mishra said.

NJCA has also been spearheading the demand of revising minimum salary. Through the 7th Pay Commission, the minimum pay was hiked from Rs 7,000 to Rs 18,000. However, the Joint Council (staff side) has reiterated that the minimum salary should be revised to Rs 26,000.

Implementation of 7th Pay Commission directly impacts nearly 47 lakh central government employees and 53 lakh pensioners. The total hike approved by Centre was 23.4 per cent. However, the actual hike realised so far by the employees is 14.3 per cent, which is related only to their basic pay. The remaining portion of the hike would be realised upon the hike in allowances.

Source :

Head post offices to render passport services

TNN | Updated: Feb 2, 2017, 09.03 AM IST

To increase citizens' access to passport services, particularly in remote regions, finance minister Arun Jaitley announced that head post offices of each district would be used to render passport services. 

"Our citizens in far flung regions of the country find it difficult to obtain passports and redress passport related grievances. We have decided to utilise head post offices as front offices for rendering passport services," he said. 

This decision was announced on January 25 by minister of state for external affairs VK Singh and his counterpart in the telecom ministry Manoj Sinha. 

Secretary (CPV) D Mulay had then said, "This is for the first time minister of external affairs will be formally giving the powers under Passport Act to the post office. It's a unique feature where one ministry is giving the power to another ministry to act on its behalf, so in a sense postal officers will actually be exercising powers under the Passport Act."

The MEA will train post office officials in passport services.

POSTING OF PPF/SSA Intersol deposits by PM at HO in DOP Finacle

Implementation of 25,000 intersol limit in DOP Finacle

  • Cheques accepted for subsequent deposits in Sub Office PPF / SSA accounts are lodged at HO in 0017 account of HO and posting is carried out at HOs after clearance, to facilitate posting, as per SB order 5  of 2016 intersol limit has been configured as 1.5 lakhs on 07/01/2017 as a temporary solution. 
  • In order to settle the above issue new patch deployed in DOP Finacle for intersol transactions
  • All PO's are instructed to follow the below procedure for posting high value PPF/SSA deposits 
  • Postmaster role users at HO are given access to CPDTM/CPWTM menus (for PPF/SSA accounts) for posting the subsequent deposits through cheques of sub offices.
  • The high value deposits for PPF/SSA will be done by Postmaster instead of PA handling Cheque clearance.
  • Please revert immediately in case of any issues.

7th Pay Commission: Centre to hike allowances of Central Govt employees from April 1, says NJCA convenor

New Delhi, February 2: A day after Budget 2017 was tabled in the Parliament by Finance Minister Arun Jaitley, the Central Government employees were upset as the Union Minister nowhere mentioned any increase in the hike of allowances in the 7th Pay Commission. But the members of National Joint Action Committee (NJCA) are an optimist about the implementation of 7CPC and believe that the government will come up with some positive news on April 1. The NJCA also believe that the Union Government will be implementing the 7CPC latest by April 1, after the end of financial year.

On Wednesday, the central government employees were gripped with pessimism after Arun Jaitley made no reference to the anomalies related to 7CPC in his Budget speech. “All of us were eagerly waiting for Finance Minister to make some announcement on minimum wages. But after Mr Jaitley’s speech ended without mentioning a single word about the increase in the minimum wage, most of us were upset,” Shiv Gopal Mishra, NJCA chief said to

He further added, “The government may implement the 7CPC by April 1 and their demand to increase the minimum wage will also be implemented. If the government fails to increase minimum wages from Rs 18,000 to Rs 25,000 then we will launch a massive protest against the government”.

The NJCA has been actively involved with the Centre where they are seeking a revision of minimum salary from Rs 18,000 to Rs 26,000. The NJCA members and its conveyor had also met Home Minister Rajnath Singh, Finance Minister Arun Jaitley, Railway Minister Suresh Prabhu, a day after the implementation of 7CPC and had kept their demands in front of senior leaders.

Shiv Gopal Mishra is quite optimist about the hike in allowances of government employees but he is not sure that their demands of raising the minimum wage would be fulfilled by the government.

On Wednesday, most of the senior central government employees were eagerly waiting for the Budget speech as most of them expected the Finance Minister to speak on the 7CPC.

On July 1, 2016, the 7th Pay Commission was approved by the Union Cabinet. The date of implementation was fixed by the high-powered committee as for January 1, 2016. From the month of July, the central government employees were provided with the hiked salaries, along with the arrears of six months. But the hike was only related to the basic component of their pay. The increase in allowances was upheld, due to the anomalies raised by employees unions.

The implementation of 7th Pay Commission will directly benefit around 47 lakh central government employees, along with 53 lakh pensioners. In the 7th Pay Commission, the minimum wage has been revised from Rs 7,000 to Rs 18,000. While the maximum salary has been capped at Rs 2.5 lakh.

Source :

Solution for the SB withdrawal error - "userhook error" in DOP Finacle

  • Generally we use the menu CTM for withdrawal of SB accounts through cash payments in DOP Finacle
  • When we try to withdraw and mode of payment is through cheque or transfer to other SB account we will use the menu CXFER.
  • For BO SB withdrawals also we use the menu CXFER and BO settlement will be SOLID+0339.
  • Some times when we try to withdraw the amount in DOP we will get the error "userhook error" in DOP Finacle 
  • The error screen shot will be as shown in the below figure

  • As we can see from the above screen system is showing the mentioned error.

Root cause of  the above Problem :- 

  • We generally face the above error when the customer status is deceased then the system will mark the CIF id as Suspended state
  • Hence system will not allow to withdraw the cash for the deceased customers as per DOP rules
  • Hence we should try to withdraw the amount for such customers directly using CTM or CXFER menu 

Solution for the above Problem :- 

  • If the customer is status is changed accidentally to deceased then modify to Active using the menu CMRC and verify.
  • Then try to withdraw the amount using CTM/CXFER system will allow the withdrawal without any hurdles
  • Suppose if the customer is expired then we should not use CTM/CXFER menus instead we have to follow the claim closure procedure laid down in the DOP Finacle.
  • For claim closure procedure and guidance users can CLICK HERE

How does India Post Payments Bank stack up against Airtel Payments Bank

A comparison of the charges levied and interest rates offered by India Post Payments Bank and Airtel Payments Bank for rendering different services

Finance minister Arun Jaitley (right) being welcomed during the launch of pilot branches of India Post Payments in New Delhi on Monday. Photo: PTI

New Delhi: India Post Payments Bank (IPPB) launched on Monday by the Union finance minister Arun Jaitley is the second payments bank to commence its operation in the country after Airtel Payments Bank (APB), which was launched on January 12.

IPPB has been set up as a 100% Indian government-owned public limited company under the department of posts with the aim to open around 650 new branches in postal district headquarters.

Currently, the department of posts has an existing network of around 1,55,000 post offices. The new branches will be co-located with the existing post offices.

On Monday, it launched services on a pilot basis in Raipur and Ranchi.

APB, on the other hand, is a joint venture between phone services provider Bharti Airtel Ltd and Kotak Mahindra Bank Ltd. The payments bank went live with a network of 250,000 banking points. In the pilot phase, the bank added over 1 million customers, according to a statement by the company.

As mandated by the Reserve Bank of India (RBI), the new model of banking focuses on providing basic financial services such as all kinds of payments; including social security payments, utility bill payments, remittance services, current and saving accounts up to a balance of Rs1 lakh, distribution of insurance, mutual funds, pension products and acting as business correspondent to other banks for credit products especially in rural areas and among the underserved segments of the society.

However, there are distinct differences in the business models of both the payments bank. Mint compares the charges levied and interest rates offered by both the payments banks for rendering different services, including deposits and withdrawals.

APB charges Rs5 to Rs25 for cash withdrawals less than Rs4,000 and 0.65% of the withdrawal amount which is equal to or greater than Rs4,000. IPPB does not charge anything for cash withdrawals from its branches and ATMs. However, it charges Rs15-35 for rendering doorstep banking (cash based) for both deposits and withdrawals up to Rs10, 000.

The remittance charges levied by both the banks also differ. APB lists charges for transactions made through internet banking, through the app and USSD (Unstructured Supplementary Service Data) or *99# whereas IPPB also recognizes transactions through NEFT (National Electronic Funds Transfer), IMPS (Immediate Payment Service), AEPS (Aadhaar enabled payments system) and UPI (Unified Payments Interface).

Only transactions up to Rs10, 000 is permitted through AEPS which is free. According to IPPB, banking charges at branch and doorstep for each NEFT based transaction ranges from Rs2.5-5 and Rs5 is charged for every transaction via IMPS.

APB charges 0.5% of the amount transferred within its payments bank whereas 1% of the amount transferred is charged for transfer of funds from APB to other bank accounts through banking points.

Customers of IPPB can withdraw amount up to Rs10,000 from an ATM in a single transaction and up to Rs25,000 per day. APB, on the other hand, has set Rs10 as the minimum cash withdrawal amount, there is no clarity on the upper limit to cash withdrawals.

APB offers an high interest rate of 7.25% p.a. on deposits on savings accounts which is higher than the interest rate offered by traditional banks on fixed deposits.

IPPB’s interest rates have been fixed as 4.5% if the quarterly average balance is up to Rs25,000, 5% if it is between Rs25,000 and Rs50,000, and 5.5% if above Rs50,000