POSB CHEQUE NUMBER OPTION - MIS/TD/NSC/KVP ACCOUNT OPENING IN DOP FINACLE



  • Earlier we don't have the option to enter the POSB cheque when an account (MIS/TD/) is opened by debiting from the customer respective SB account.
  • We use to have the option only while opening the accounts (NSC/KVP) but there is option for MIS/TD accounts hence a new patch has been deployed in the production on 28/07/2017.
  • Hence all the users are requested to enter POSB cheque number while opening the MIS/TD/NSC/KVP accounts while debiting the amount from the respective customer SB account.
  • Now there is no need to mark the cheque as Passed or Destroyed separately. 

Precautions to be taken by the user :- 


  • While entering the POSB cheque number while opening the MIS/TD/NSC/KVP accounts by debiting the SB accounts users are requested to cheque whether that cheque is already issued to that respective SB account or not.
  • All the users can use the menu HCHBM to know the list of cheques available in that respective SB account.
  • If the POSB cheque is not issued to SB account and the same cheque number entered  during  MIS/TD/NSC/KVP accounts opening system will not give error at PA level it will generate the new account number, but while verification system will throw an error cheque is not issued to that SB account. Hence always make a practise to check whether the given cheque number is present with that SB account or not using the menu HCHBM before going for opeinging of new account


Latest CBS FAQ released by HD team in DOP

Latest CBS FAQ released by HD team in DOP

Image result for FAQ


We have uploaded latest FAQ document from CBS-Finacle in below SFTP path. Kindly download and share with POs/CPCs.
 
SFTP IP                : 172.18.68.101
Path                       : /CBSDM/incoming/FAQ_CBS


We have modified the section name of 3.6  as Sol/Scheme Transfer Issues and added under it
 
3.6.3        User forgot the Srl Number of sol/scheme transfer
3.6.4        Pending verification of previous process
We have also added one more solution under 7. Report Issues
7.5              Default Amount is not appearing in RD report generated in MIS server for previous dates.

SB Order 07/2017 : Premature Closure of Public Provident Fund (PPF) account - Clarifications


SB Order No. 07/2017
F.No 32-01/2016-SB(Pt.)
Govt. of India
Ministry of Communication
Department of Posts
(F.S. Division)

Dak Bhawan, New Delhi-110001
Dated: 24.07.2017
To,

All Head of Circles/Regions
Addl. Director General, APS, New Delhi

Subject : Premature Closure of Public Provident Fund (PPF) account- clarifications.

Sir/Madam,

The undersigned is directed to say that vide memorandum dated June 18, 2016 and subsequent corrigendum issued vide notification dated June 27, 2016, Govt. of India, Ministry of Finance, Department of Economic Affairs (Budget Division) and SB Order No.11/2016 dated 04.11.2016 has permitted premature closure of a PPF account after completion of five year On specified grounds. However, such premature closure of a PPF account is subject to the condition that the  interest payable on a prematurely closed PPF account shall be at a rate which shall be lower by one percentage points that the rate applicable to the PPF scheme from time to time.
2. Ministry of Finance (DEA) (Budget Division) has been receiving reference from banks seeking clarification of the following points:

(1) Whether the requirement of payment of a fee of Rs. 50 for each year of default along with arrear subscription of Rs. 500 for each year for regularizing discontinued account prescribed in para 7(2) of the PPF Scheme, 1968 shall be applicable for premature closing a discontinued PPF account; and

(2) Whether the reduction of one percentage point in interest rate on premature closure of a PPF account which has completed 15 years and has been extended under para 9(3A) of the PPF scheme, shall be applicable from the date of extension of the account or from the date of initial opening of the account.

3. The matter has been examined by Ministry of Finance (DEA) (Budget Division) and the points are clarified as under vide memorandum F. No.3/2/2014-NS dated 07.07.2017:-

(i) The requirement of payment of a fee of Rs. 50 for each year of default along with arrear subscription of Rs. 500 for each year. Prescribed under para 7(2) of the PPF Scheme is for regularizing a discontinued account and is not applicable for the purpose of closing the account prematurely. Hence, the subscriber is not required to deposit either the fee of Rs. 50 for each year of default. or arrears of subscription for closing the account prematurely; and

(ii) If a PPF account that has already completed 15 years and has subsequently been extended under the provision of para 9(3A) of the PPF Scheme is closed prematurely before the completion of the current 5 year block period, the reduction in interest rate by 1 percentage point shall be applicable from the date of the commencement of the current 5 year block period and not from the date of initial opening of the account.
4. It is requested to circulate these changes to all concerned for information and necessary guidance. Same may also be placed on the notice board of all Post Offices in Public area.

5. This issue with the approval of Competent Authority.

Yours Faithfully,

(P.L. Meena)
Assistant Director (SB-1)



Source :http://utilities.cept.gov.in/dop/pdfbind.ashx?id=2458

HACLHM - RD Loan Amount modification before CLOSURE OF LOAN ACCOUNT


This is regarding new menu HACLHM for modification of incorrect RD Loan amount.

Scenario

1.       RD Loan account is opened with incorrect sanction amount. Loan also disbursed and RD loan account closed immediately due to incorrect amount. Several instances /tickets have been raised after closing RD Loan account
2.       Opening of 2nd loan account is not permitted in RD rules and system does not allow the same.
3.       Currently no option to modify Sanction amount once disbursed.

A new patch for modification of RD Loan sanction limit has been deployed. New Menu HACLHM is available for CPA and SU

Steps for modification of RD Loan amount
1.       Modify the amount in loan sanction limit, user to  invoke  “M” – Modify mode  by indicating the Account   number using the said menu and the  sanction limit can be modified as required and permitted under Rules. Please do not USE DELETE OPTION in HACLHM
2.       Verification of modified sanction limit to be done by Supervisor thru HACLHM menu.
3.       Loan disbursement with the modified amount can be made through LARDD menu.
4.       Sanction limit can be modified only if the previous loan DISBURSEMENT is reversed. An error “W0205 - Reverse the previous disbursement before modification” will be thrown if the amount is modified without reversing the LOAN DISBURSED amount.
5.      If sanction limit is modified with amount > 50% of RD account balance. Then during disbursement, the below error will be thrown.
IMPORTANT
 1.       Modification of loan amount is not possible if the RD Loan account is CLOSED . Hence PO users are requested not to close the RD Loan account if opened with Loan account is opened with incorrect santion amount.
      It is again reiterated that the modification of sanction limit and disbursing the revised amount will work only when the loan account is not closed.
Solution for already closed accounts will be only through DATA CORRECTION PATCH. Hence SOLs may please be instructed not to CLOSE THE RD
Procedure to cancel the POSB ATM card issued to BO accounts in DOP Finacle

Procedure to cancel the POSB ATM card issued to BO accounts in DOP Finacle

Image result for post office atm issue


  • As well all know we should not issue POSB ATM cards for BO accounts as per the Directorate instructions.
  • What if the POSB ATM cards are already issued to BO accounts?
  • The answer to the above question is mentioned below for all the users purpose.

Step by Step Procedure to cancel the POSB ATM card issued to BO accounts in DOP Finacle :-



Kindly instruct the SOL to follow below mentioned steps immediately:

1. Invoke modify function in CCMM menu. Enter CIF ID. Select card number from searcher. Click on Go.
2. In the next screen select Action as "Closure". Click on submit.
3. Supervisor should verify above entry in CCMM menu after cross checking all details of customer.

​Note-These cards cannot be issued to another CIF. Update relevant records and then destroy the cards at your end.


Procedure to link multiple accounts for single POSB ATM card in DOP Finacle

Procedure to link multiple accounts for single POSB ATM card in DOP Finacle


Image result for post office atm issue

  • Generally in DOP we can link the multiple accounts for single POSB ATM cards.
  • The above mentioned scenario will arise when the customer is having the general SB account and Pension SB account and what if the customer approaches to link the both SB accounts to single POSB ATM card?
  • The answer to the above question is explained clearly below  with step by step procedure.

Step by Step Procedure to link multiple accounts for single POSB ATM card in DOP Finacle :-

  • In CCMM Menu use function modify- provide CIF Id , use searcher to select the card and click on Go.
  • In the next screen, click on Add button, user searcher to select the account id and name will be displayed. 
  • Ensure that the name should not contain any special characters nor it should exceed 21 characters including spaces.
  • Then select Instant/Personalized in card type (as the case may be)
  • Select Primary card as "NO" and Action as Link. Then validate the entries.
  • After doing all the above said activities, please confirm that that Primary Account Flag as "Y" for the already active account and "N" for the newly linked account with out fail before submitting the same. If not,  change the Primary flags correctly by clicking on the rows before submitting the data.
  • Verify the same after submitting with the correct details.


SSA operations not allowed through RICT device in DOP Finacle

SSA operations not allowed through RICT device in DOP Finacle

Image result for rict



  • Actually in BO RICT machines we should not accept the SSA transactions hence for the same patch has been deployed for restricting SSA Account Opening / Subsequent deposits through RICT device.
  • Hence it is requested for all the BPM's not to accept the SSA transactions through RICT device this is for your kind information.
  • If any SSA transactions exists they can follow old procedure i.e., transactions will be entered in  DOP Finacle by the accounting office(either SO/HO to which BO attached) using the same BO settlement account(SOLID+0339).
  • All other transactions such as RD,SB and TD can be continued in BO RICT machine.
Procedure to issue new ATM card in case of ATM card is lost/damaged, hotlisting and replacement in DOP Finacle

Procedure to issue new ATM card in case of ATM card is lost/damaged, hotlisting and replacement in DOP Finacle

Image result for dop atm


Before issuing ATM cards kindly ensure the following conditions are fulfilled.

1.     Minimum balance in account should be Rs. 50/-
2.     Cif should be updated with the latest KYC documents.
3.     Update mobile number and email id if possible as message alert service is available.
4.     There must not be any special characters and numbers in the account name. If any name modification is there in  CIF id pl modify in CMRC @ CIF level  and in HAALM menu in account level. Only supervisor can access the command HAALM . One supervisor has to modify the name and another supervisor has to verify the same.
  • In order to issue ATM card we generally use the menu CCMM for detailed step by step procedure in DOP Finacle users can CLICK HERE
  • When an ATM is lost or damaged and if any customer reports about the ATM lost then counter users can use the menu CCMM and action as hotlisting/hotlosting and replacement. For detailed step by step procedure users can CLICK HERE

Business Scenario :- 


When a DOP ATM card is lost and the same reported by the customer we generally hot list the card using the function CCMM and action as hot list/hot list and replacement then what if the customer want a new ATM card ?

The answer to the above question is mentioned below for all the DOP users.

Solution for the above problem :- 

Procedure to issue new ATM card in case of ATM card is lost/damaged, hotlisting and replacement in DOP Finacle is mentioned below

Under CCMM menu use Modify function and enter CIF id and in the next screen select  Action as "hotlist and replace or Replacement in case already hotlisted. Then select Card type as Personalised and again click on Instant . Then enter the Instant kit number which is to be issued to the customer and card will get activated after 24 hours.


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